| FEATURE | US | vs | THEM |
| Upfront charges | None! | | Reserves? Initiation fees? |
| Advertising fees | None! Ever! | | $95/month? Per ad? After a certain time? |
| Uses only licensed real estate agents | Absolutely! | | Perhaps for some functions, not for others... |
| One agent assigned to your property | Always! | | Many different people involved - some to show, some to manage, etc. |
| Covers the entire Twin Cities | Entire 9-county area | | Specialize in just their "home base" |
| Agents cover property near their home | YES! We know the area | | Agents may cover large area, not familiar with territory |
| Full-service real estate brokerage | YES! We can serve buyers and sellers! | | May be realtors dabbling in property management, or may be property management company that doesn't sell real estate... |
| Showings always conducted personally by agent | Always! | | Unattended showings, lockboxes, etc. |
| Lockboxes on vacant homes | No! | | Why do they do this?! Security risk |
| Upcharge for maintenance | NEVER! | | May add surcharge; may provide their own staff (making money on your repairs?) |
| Good rating with Better Business Bureau | "A" | | Are they even rated? |
| Tenant guarantee for six months (no extra charge) | Yes! | | If they offer a guarantee do they charge you for it? |
| Owner gets late fees | Yes! | | Do they keep the late fees? |
| Offers direct deposit for owners (no extra charge) | Yes! | | Do they charge you for offering a convenience? |
| Offers auto-withdrawl for tenants (no extra charge) | Yes! | | Do they charge tenants? May discourage timely payment |
| Out-of-pocket charge to owner for eviction | None! | | May require owner to front costs for court and legal fees |
| Handles all aspects of eviction | Everything! | | May require owner involvement, may charge extra for various services |
| Free market analysis of rent price | Yes! | | Do they charge a site visit or consultation fee? |
| Background check includes full credit report with score | Yes! | | Full report included? |
| Background check includes nationwide criminal check | Yes! | | May search limited database |
| Monthly and year-end statements for owners | Yes! | | How often do they send statements? |
| Online portal for owners | Yes! | | Do they have online access? |
| Online portal for tenants | Yes! | | Do they have online access? |
| 24 x 7 x 365 availability for tenant calls | Yes! | | How do they handle calls after hours? |
| Able to list properties for sale as well as rent | YES! We can serve buyers and sellers! | | Do they really handle listings for sale? |
| Charge when property is vacant | NO!We don't get paid until you do | | Do they charge you even when no rent is being collected? |
| Send annual Certificate of Rent Paid to tenant | Yes, at no charge to you | | May require you to send form, or may charge you a fee for doing so |
| Extra charge for leases longer than 12 months | None! | | May charge significant extra fee for longer leases |
| Reserve required for maintenance | None! | | May require $500, percentage of rent, etc. - your money being held in escrow |
| Help you get rental license filed with city government | Yes! | | On your own... |
| Track utility bills to make sure tenants pay | Yes! We make sure you won't get assessments to your taxes! | | How do they handle making sure tenants pay their bills? |
